The World’s Workplace is Broken

Key Excerpt: “Gallup finds 60% of people are emotionally detached at work and 19% are miserable.”

Supporting Article: Gallup

Ricardo’s Summary: I’m not sure if the workplace is broken, I rather think that many people are broken. The workplace is simply a reflection of the people who compose it. The parts make the whole. This being said, there are some things we can take away from this Gallup report.

Here are the three main takeaways for me:

1. “Gallup finds 60% of people are emotionally detached at work and 19% are miserable.” That 60% is a big number and something that should concern all leaders.
2. “Business units with engaged workers have 23% higher profit compared with business units with miserable workers.” If you’re really seeking a high ROI, focus on developing a more engaged workforce.
3. In one of the largest studies of burnout, Gallup found the biggest source was “unfair treatment at work.” It’s important that you listen to your people and let them tell you what they believe is unfair. Far to often managers and leaders determine what’s fair rather than allowing their people to teach them their viewpoint of “fairness.” This requires a great deal of listening and conversation but if “unfair treatment” is the biggest source of burnout, it’s important to first, find out what that means to people, and second, do something about it.

Read the full Gallup article here.

You and your culture matter,

Ricardo González is the founder and CEO of Bilingual America. He is the author of multiple books on cultural communications and is considered by many to be one of the foremost cultural experts in the world.

Learn more about him here.

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